Terms of service
This website is operated by PORTRAIT ON GOLD COMPANY PRIVATE LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to Portrait On Gold. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or you have given consent for your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose or violate any applicable laws.
You must not transmit any viruses or destructive code.
Any breach of these Terms will result in immediate termination of Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
Your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without written permission.
SECTION 3 - INFORMATION ACCURACY
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Any reliance is at your own risk.
We may modify site content at any time without obligation to update it.
SECTION 4 - MODIFICATIONS & PRICING
Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without liability.
SECTION 5 - PRODUCTS OR SERVICES
Certain products may be available exclusively online and in limited quantities.
All products are customized/personalized, and are subject to our No Return / No Refund Policy once approved by the customer.
We strive to display product colors accurately, but cannot guarantee exact color display due to screen differences.
We reserve the right to limit or discontinue any product at any time.
SECTION 6 - BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order.
You agree to provide accurate and updated billing and account details.
SECTION 7 - OPTIONAL TOOLS
We provide access to third-party tools “as is” without warranties.
Use of such tools is at your own risk.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites, content, or services.
SECTION 9 - USER SUBMISSIONS
Any comments or submissions may be used by us without restriction.
You agree not to post unlawful, harmful, or misleading content.
SECTION 10 - PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy.
SECTION 11 - ERRORS & OMISSIONS
We reserve the right to correct errors, update information, or cancel orders without prior notice.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site for unlawful, abusive, fraudulent, or harmful purposes, including violating intellectual property rights or spreading malware.
SECTION 13 - DISCLAIMER & LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service.
All products and services are provided “as is” without warranties.
Replacement Policy (Strict Conditions):
- Replacement will be provided only if the gold foil is distorted or discolored.
- No replacement will be provided for frame damages (including scratches, dents, or transit-related issues).
- No refunds will be provided under any circumstances once the product is approved and processed.
- Customers must report issues within 24 hours with valid proof.
- The product will be inspected before approval of replacement.
- If tampering is found, the customer will be held liable.
No guarantee is provided on third-party vendor products.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Portrait On Gold Company Private Limited and its affiliates from any claims arising from your breach of these Terms.
SECTION 15 - SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain valid.
SECTION 16 - TERMINATION
These Terms remain effective unless terminated by you or us.
We may terminate access if you violate these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us and supersede prior agreements.
SECTION 18 - GOVERNING LAW
These Terms are governed by the laws of Delhi, India.
SECTION 19 - CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of changes.